Virtual Mediconnect – Terms and Conditions and Agreement

Welcome to our portal, (the “Websites” and each, individually, a “Website”). The content of the Website is the exclusive property of Virtual Mediconnect Pvt. Ltd. , having its registered office at H 44, Connaught Place, New Delhi, India. For the purpose of this agreement Virtual Mediconnect will be referred to as the “Company”, “we” or “us”.
Virtual Mediconnect provides the ability to doctors to monitor their patients clinical parameters and manage them at their homes. Virtual Mediconnect also facilitates patients to avail doctor consultation and advice by using their proprietary technology platform. Both the above mentioned services are available under the brand name Virtual Mediconnect. These services can be accessed by doctors and patients through the use of the Virtual Mediconnect website and the Virtual Mediconnect mobile application.

Nature and applicability of terms
Virtual Mediconnect requests you to carefully go through these terms and conditions and the privacy policy available at and conditions before you decide to access the Website or avail the services on the Website by Virtual Mediconnect. These Terms and the Privacy Policy together constitute a legal agreement (Agreement) between you Virtual Mediconnect in connection with your visit to the Website and your use of the Services available therein.
This Agreement applies to you as user/ end user in case you are –

  1. A registered medical practitioner or health care provider (whether an individual professional or an organization).
  2. A patient, his/her representatives, relatives or friends who are searching for Medical Practitioners and other related services through this Website
  3. Any other user of the Website

This Agreement applies to the services made available by Virtual Mediconnect on the Website, including the following:

  1. For Medical Doctors:
    1. Listing of doctors along with their profiles and details so that they are available to the other users and visitors to the Website;
    2. Capability to use the Virtual Mediconnect platform to setup and provide different types of consultations and services to patients including remote consultation, monitoring and management.
  2. For patients and other users:
    1. Facility to register and create Electronic Health Records
    2. Facility to update clinical details in the Electronic Health Record
    3. Capability to search for doctors by name, specialty, and geographical area, or any other criteria that may be developed and made available by Virtual Mediconnect
    4. Facility to make appointments with doctors
    5. Facility to use Virtual Mediconnect platform to register, set up and pay for a specific kind of consultation with the doctor of their choice
    6. Facility to use the website to register, request and pay for the Virtual Mediconnect Remote patient monitoring and management solution
    7. Facility to register and engage with other value services providers made available on the website.

These services may change from time to time, at the sole discretion of Virtual Mediconnect, and the Agreement will apply to your visit and use of the Website to avail the services, as well as to all the information provided by you on the Website at any given point in time.
In case you have any questions about any part of the Agreement, feel free to contact us at:
By accessing the website and registering with the Virtual Mediconnect to avail our Services, you irrevocably accept all the obligations stipulated in these Terms and Conditions and agree to abide by them. This agreement and Terms and Conditions will apply to you in case you access the Website and other services through any medium, including but not limited to accessing the website through mobile phones, smart phones and tablets. These Terms and Conditions supersede all previous oral and written terms and conditions (if any) communicated to you. This Agreement is the final document elucidating the terms of usage  and service.
Virtual Mediconnect reserves the right to modify or terminate any portion of the Website or the Services offered by them for any reason, without notice and without liability to you or any third party. Virtual Mediconnect urges you to review the Terms and Conditions periodically in order to be aware of these changes,
and your continuing use of the website and the services after any such modification constitutes your agreement to follow and be bound by the modified Agreement. Any additional agreements, terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Website or to particular Service are also to be considered as part of the Agreement.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by Virtual Mediconnect. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services. You agree that any usage of the Service(s) is and will be interpreted as your acceptance of this Agreement.
Your access to the use of the Website and the Services will be solely at the discretion of Virtual Mediconnect.
This Agreement is published governed by and in compliance with the provisions of Indian law, including but not limited to:

  1. The Contract Act, 1872,
  2. The Information Technology Act, 2000, and
  3. All rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the SPI Rules), and the Information Technology (Intermediaries Guidelines) Rules, 2011 (the IG Rules).

The Website and Virtual Mediconnect services should NOT be used in cases of medical emergencies and Virtual Mediconnect services are not, and should not be considered in any form to be a substitute for a hospital or services available at a hospital. Virtual Mediconnect also encourages you to independently verify any information you see on the Website with respect to a doctor or health care provider that you seek to make an appointment or /and engage with.

All Doctors and health care providers can register on the website and their registration is completely free of cost.
Patients and other users who wish to utilise any service offered by Virtual Mediconnect will need to register on the Website and become a registered user (“Virtual Mediconnect patient/User”).
To register onto the Website, a user will have to provide their demographic details including his/her name, email address and phone number and create a Patient/user name and password.
For patients desiring to use the platform for registering for Patient monitoring services a non-refundable registration fees will be charged.
Virtual Mediconnect may introduce other services for which the patient or user will be required to pay for the registration.
Registration is only a one time process and if a Virtual Mediconnect User has been previously registered, he/she can login / sign into his / her account using the same credentials as provided during the registration process.
Virtual Mediconnect requests you to kindly keep the password to your account safe and not share it with others. Virtual Mediconnect will not be liable for any damages resulting out of an unauthorised access to your account. It is totally your responsibility to keep your account information current.

Electronic Health Record
A registered patient or Virtual Mediconnect User can create their Electronic Health Record (EHR) by using our platform and upload any clinical information they or their treating physicians deem necessary into this record. They and their treating physicians can access this record any time they want to.
This service is given free of cost by Virtual Mediconnect. However, if subsequently the economic circumstances demand, Virutal Mediconnect
In order for you to avail these services you understand, agree and accept the following:
You understand that you may have the option of uploading your health / medical information on the Website in order to enable your doctor access your previous medical history.
While Virtual Mediconnect takes utmost care with respect to the protection of the information you decide to upload, by using all industry level protocols and security measures you understand that any information that you disclose on the Website is at your own risk.
By uploading / sharing / disclosing your medical information on the Website, you give your consent Virtual Mediconnect to store such health / medical information Virtual Mediconnect servers. Virtual Mediconnect will retain such medical / health information you upload on the Website for as long as it is needed to fulfil the services you seek to avail on the Website.
In case you delete your account, Virtual Mediconnect will also delete such medical / health information available with them. However, please note that :

  1. There may be some delay and lag in deleting this information from the servers and back-up storage
  2. Virtual Mediconnect reserves the right to retain this information as provided by law in case it may be necessary to comply with legal obligations, resolve disputes, or enforce agreements.

Virtual Mediconnect will not disclose such information that you upload on the Website with anybody unless you give consent to do so in writing.
While Virtual Mediconnect endeavours to protect any information uploaded or shared by you on the Website, Virtual Mediconnect will not be held liable or responsible for any loss or damage to such information stored by Virtual Mediconnect.  It is your responsibility to ensure that your information, medical or otherwise has been backed-up and stored by you on your hard-drive or other appropriate back-up/storage device.
Further, it is understood by you and you give your consent to Virtual Mediconnect to use your data including clinical details in an anonymised form for the purposes of research.
You understand that you can withdraw this consent at any point of time by submitting a request to that effect in writing.

Patient consultation service
A registered patient/ user may use this website and the technology platform to set up an appointment for a consultation with the doctor of their choice. Registered doctors can also use the platform for setting up a remote consultation with their patients. This consultation is of different categories as described in the website and is a paid service where the doctor fees are also collected Virtual Mediconnect.
You acknowledge and confirm Virtual Mediconnect shall not be held liable for the treatment and advice provided by the doctor of your choice or be treated as a health care provider on account of collection of the payments or for provision of these Paid Services or for any reason whatsoever.
The patient or the Virtual Mediconnect User will be responsible for any and all activities that are undertaken through their account.
It is understood and agreed by you that all interactions and associated transactions between you and your doctor are exclusive to a doctor patient relationship contract between you and the doctor. Virtual Mediconnect will not be privy to the doctor-patient relationship and is in no manner responsible for the medical advice, clinical outcomes and service issues resulting and outcomes from the doctor-patient contract.
Virtual Mediconnect does not guarantee that all transactions will be completed as they are dependent on the quality of the devices used by you and the doctor, internet connectivity etc. which are out of the control of Virtual Mediconnect.
Virtual Mediconnect does not guarantee the ability or intent of doctors or other health care providers to fulfil their obligations in any transaction. Virtual Mediconnect strongly advises you to perform your own due diligence prior to selecting a doctor or the health care provider.
While choosing to avail the consultation service on the Virtual Mediconnect platform you understand, accept and agree to the following:

  1. You are completely responsible for choosing your own doctor or health care provider and Virtual Mediconnect shall not be held responsible or liable for the selection of such doctor or health care provider;
  2. Please note that Virtual Mediconnect does not recommend or endorse any doctor or health care provider mentioned on the Website
  3. Virtual Mediconnect does not make any representations or warranties with respect to these doctors or health care providers or the quality of the healthcare services that they may provide.
  4. Virtual Mediconnect shall not be liable for the services or advice or prescriptions provided by the health care professional or doctor, and Virtual Mediconnect bears no liability for the consequences to you, by your use of the doctor Services.
  5. Information regarding doctors and health care providers and practice information found on the Website is intended for general reference purposes only. Such information found on the Website is self-reported by the doctor or the health care provider and this information may change and become out of date or inaccurate.
  6. Neither the Website nor Virtual Mediconnect provides any advice or qualification certification about any particular doctor or health care provider. You are encouraged to independently verify any such information you see on the Website with respect to a doctor or health care provider that you seek to make an appointment with.

Remote patient monitoring and management service
A registered patient/ user and doctor may use this website and the technology platform to set up and pay for a remote patient monitoring and management service. The terms and conditions for the use of this service including consent by the patient will be signed by the patient in a separate form on hard copy.

Health care information on the website
Virtual Mediconnect will provide health care information for its users in different forms and formats on their website which could be text, in the form of diagrams, images, graphs etc. The said information could be in the form of articles, news feeds, RSS feeds, blogs, discussion forums, direct responses by doctors to queries etc. This information provided by Virtual Mediconnect is made in good faith to create awareness and education on different aspects of health and disease.
The information and materials available through these means on the Website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for professional advice.
Please note the Information that is placed on the Website by third parties are not with in the control of Virtual Mediconnect and Virtual Mediconnect is not responsible for the authenticity, accuracy or completeness of this information.
The responsibility for the use of information that is obtained from or through this website completely vests on you and you agree that Virtual Mediconnect is not responsible or liable for any claim, loss, or liability arising from the use of such information.
Virtual Mediconnect does not recommend or endorse any individual, provider of health care or health-related products, items or services, and the appearance of materials on the Website relating to any such products, items or services is not an endorsement or recommendation of them.
The provision of such Information does not create a licensed medical professional/patient relationship, between Virtual Mediconnect and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition.
Virtual Mediconnect makes no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, competence, quality of work, expertise or other information provided on the website.